Mavero Shipping Policy

Last updated: July 20 2026

Thank you for shopping with Mavero! This Shipping Policy explains how we process and ship your orders, and what to expect regarding delivery times.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation (Monday–Friday, excluding public holidays). During high-volume periods (sales, promotions, holidays), processing may take slightly longer — we'll notify you of any significant delay.

You will receive a confirmation email once your order has been processed and handed off for shipment.

2. Shipping Time

Once your order has shipped, estimated delivery time is 7–15 business days, depending on your location and local customs procedures.

Total estimated delivery time = Processing time (1–3 days) + Shipping time (7–15 days).

Please note that shipping times are estimates and not guaranteed.

3. Third-Party Fulfillment Partners

Mavero works with a trusted third-party fulfillment partner to prepare and ship your order directly to you. We do not hold physical inventory or ship packages ourselves — orders are picked, packed, and dispatched by our fulfillment partner on our behalf.

Because fulfillment is handled by an independent third party, shipment handling, customs clearance, and final-mile delivery are outside of our direct, physical control, even though we actively monitor every order to ensure it's fulfilled as promised.

4. Shipping Delays

While we always aim to meet our estimated timeframes, delivery dates are estimates, not guarantees. Delays can occasionally occur due to factors outside our control, including but not limited to:

• Customs processing, inspections, or import restrictions
• Local postal/courier service disruptions
• Weather events or natural disasters
• Public holidays and peak shopping seasons
• High order volumes
• Incorrect or incomplete shipping information provided by the customer

Mavero is not liable for delays caused by our third-party fulfillment or shipping partners, customs authorities, or other circumstances beyond our reasonable control. We appreciate your patience, and we're always available to help track down a delayed order.

5. Order Tracking

Once your order ships, you'll receive an email with a tracking number so you can follow your package's journey. Please allow 24–48 hours for tracking information to update after it's first issued.

6. Shipping Rates

[Insert your shipping rates here — e.g., "We offer free standard shipping on all orders" or a flat rate / calculated-at-checkout structure.]

7. Incorrect Shipping Addresses

Please double-check your shipping address at checkout. Mavero is not responsible for orders delayed, lost, or delivered incorrectly due to inaccurate or incomplete address information provided by the customer. If you notice an error, contact us immediately — we'll do our best to update it before the order ships, but cannot guarantee changes once an order is in fulfillment.

8. Customs, Duties & Taxes

For international orders, your package may be subject to import duties, taxes, or customs fees imposed by your country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. Mavero has no control over these fees and cannot predict their amount.

9. Lost, Stolen, or Damaged Packages

If your tracking shows delivery but you haven't received your package, please check with neighbors/your local carrier first, then contact us at [insert support email] within [X] days so we can help investigate with our fulfillment and shipping partners.

10. Questions?

If you have any questions about your order or this policy, reach out to us at: